You need support? We are at your disposal with our support hotline.
Support / hotline
Customer service expectations are increasing – and outstanding customer support is also a top priority for Com In.
That’s why, in addition to comprehensive consulting services during the implementation of our software products, a team of support specialists is available to our customers while the software is put into operation. They can often solve these problems on the phone. This means that the system is secured for long-term use for our customers.
There are various options for contacting our support team, but the most efficient is to use our service portal. Here, customers can keep track of the current processing status and see an overview of all open and resolved incidents.
Service portal
To access your service portal, click in the system
Help -> Service and support
As an authorized user, you can use the following links to report an incident - > Incident reporting | Incidents with further inquiry | All open incidents | All incidents to gain an overview of your incidents, create new incidents, or add to existing ones.
Service hotline
You can reach our service hotline during our business hours, Monday to Friday from 8:00 a.m. – 5:00 p.m., at
Email hotline@comin.de
Phone +49 385 59333 50
You can often find answers to your question in the FAQ section (link) on our website. Here, we publish frequently asked questions on recurring issues.
Com In – contact our support
We’re happy to answer all of your questions on our software solutions. To ensure we can efficiently process your ticket, we recommend taking the following notes into consideration:
- Describe your problem in as much detail as possible: Our support team can only start working on resolving your issue promptly – without further queries – if they have specific information on your problem.
- Integrate procedures: Subject to your consent, our specialist colleagues from the support team will have temporary access to most areas of your account. If you refer to a specific section, you can add a process number to your ticket, which helps us access the affected list/measure directly.
- Take screenshots: It’s not always easy to describe a problem in words. It might be helpful to add corresponding screenshots or perhaps videos to your ticket.
Maintenance contracts
Within the framework of our software support contracts, you’ll receive:
- Improved software equipped with new features within the framework of regular release updates
- Comprehensive hotline support
Special services
On request, we can also support you with special services:
- Server installation, incl. database systems and configuration
- Data recovery and rescue
- Conception and installation of security procedures
- Technical integration of your system into our high availability environments
Project Management
Our experienced consultants support you from the initial development workshop and implementation through to continuous, personal support for system adjustments.
Training services
From training courses for administrators through to workshops specially tailored to your requirements – on our premises or yours.
FAQ
In our FAQ area you will find initial answers to the most important questions relating to our software products.
Support / Hotline
After the implementation of our software products, we provide our customers with a team of support specialists who can often solve problems already over the phone.