com.TRADENET ‒ Support
Aside from our extensive consulting services during the implementation of our software products, we offer comprehensive support. As a result, your system is secured for long-term use.
Quality management / hotline
You can reach our service hotline from Monday to Friday between 8:00 a.m. to 5:00 p.m. at:
Telephone +49 (0)385-59 333-50
Email hotline
comin.de
Maintenance contracts
Within the framework of software support contracts, you receive:
Improved versions of the software
Hotline support
Special services
Upon request, we are also happy to support you with special services:
Server installations, including database systems and configuration
Data recovery and data rescue
Conception and setup of security measures
Technical integration of the system into high availability environments
Training
Through our thematic trainings, you can deepen your knowledge of the system to optimally utilize all possibilities.
User meetings
The user meetings give you the opportunity to have direct contact with users representing employees from the fields. The operation of the system is not the only topic of conversation here. Participants also exchange information on technical subjects.
Outsourcing the system
If required for the actual operation, we offer the possibility of using both the database as well as the application itself directly on our ASP farm for a monthly fee. With this option, you do not need to invest in a technical platform. We take care of the entire environment, including data security and administration. With this procedure, we also enable the testing process for your software product.